Data Controller and Contact

1333bet acts as the data controller for personal data processed through this Website. To exercise your data protection rights or for any questions regarding this policy, contact our Data Protection Officer at [email protected].

What personal data we collect

  • Identity and contact data: full name, date of birth, residential address, email address, telephone number.
  • Financial information and transaction data: payment method details, deposits, withdrawals, betting activity, account balances, and related financial records.
  • Technical and usage data: IP address, device type, browser, operating system, location information, login times, and pages visited.
  • Compliance and verification data: documents for identity and age verification, tax identifiers, and other information required to meet regulatory obligations.
  • Gambling activity and preferences: games played, stakes, outcomes, session durations, and customer preferences or feedback.
  • Communications data: records of communications with customer support, surveys responses, and feedback submissions.
  • Marketing preferences: consent status and opt-in data for promotional communications.

How we collect personal data

We collect data directly from you when you register, use account features, make deposits or withdrawals, and communicate with us. We also collect data automatically through cookies and tracking technologies during your use of the Website. Additional data may be obtained from authorised third parties for verification, fraud prevention, and regulatory compliance, provided you have given valid consent or as permitted by law.

Purposes and legal bases for processing

  • Provide and operate your account and the services you request. Legal basis: contract performance.
  • Identity, age verification, and regulatory compliance (including AML and KYC). Legal basis: legal obligation.
  • Fraud prevention, anti-money-laundering controls, and risk management. Legal basis: legitimate interests and legal obligation.
  • Customer support, service improvements, and security of our systems. Legal basis: legitimate interests.
  • Marketing communications and personalized offers (where consent has been provided). Legal basis: consent.
  • Analytical reporting and business development to enhance products and services. Legal basis: legitimate interests.
  • Communication of changes to services, terms, or this policy. Legal basis: contract performance or legitimate interests as applicable.

Data retention

We retain personal data for the duration of the customer relationship and for a minimum of five years after termination to satisfy regulatory, tax, and anti-fraud obligations. Longer retention may occur where required by law or for legitimate interests such as dispute resolution or enforcement actions.

Data security

We implement technical and organizational measures commensurate with the risk presented by the processing. Data in transit is protected with TLS, and data at rest is protected with AES-256 encryption. Access to personal data is restricted to personnel with a legitimate need, subject to confidentiality obligations. We maintain incident response procedures and regular security audits to address potential vulnerabilities.

Sharing of personal data and international transfers

We may disclose personal data to: (a) other entities within the 1333bet group or trusted service providers processing data on our behalf; (b) regulators, law enforcement, or other authorities as required by law; (c) third-party processors such as payment processors, identity verification services, fraud prevention partners, and data analytics providers; (d) in connection with corporate transactions or restructurings. Transfers outside the European Economic Area occur only when necessary to provide services, or to comply with legal obligations, and are protected by appropriate safeguards such as standard contractual clauses or equivalent, ensuring an adequate level of protection for the data.

Cookies and tracking technologies

We use cookies and similar technologies to operate the Website, analyze usage, maintain security, and tailor experiences. You may manage cookie preferences in the Website settings. Persistent cookies require explicit consent where applicable. For full details, refer to our Cookie Policy.

Your rights

You have the following rights under applicable data protection laws: access to your personal data; rectification of inaccurate or incomplete data; erasure of data where permitted; restriction of processing in certain circumstances; data portability in a structured, commonly used, machine-readable format; withdrawal of consent where processing is based on consent; objection to processing in defined circumstances; and the right to lodge a complaint with the competent supervisory authority.

Marketing communications and preferences

Promotional communications are sent only where you have consented or where otherwise permitted by law. You may withdraw consent or opt out of marketing communications at any time by using the unsubscribe option or contacting [email protected].

Children and minor protection

The Website is not directed at individuals under 18 years of age. We implement age verification and will restrict or refuse registration where underage status is detected or suspected.

Updates to this privacy policy

We may update this policy from time to time. Material changes will be posted on the Website and, where feasible, communicated by email. The effective date is shown at the top of the policy. Continued use after changes constitutes acceptance of the revised policy.

Contact us and exercise of rights

If you have questions about this policy or wish to exercise your rights, contact privacy@1333bet. You may also contact our Data Protection Officer or lodge a complaint with the appropriate supervisory authority in your jurisdiction.